Frequently Asked Questions (FAQ)
About Intan Radio
We currently have several outlets, including Pekan Jitra, Pekan Jitra 2 and Changlun Kedah.
We have been operating since 1977 ✨ and are a trusted choice in Kedah for home electrical appliances.
Products & Warranty
Yes, 100% Original and Sirim certified âś… with official manufacturer warranty and after-sales support.
We are authorised retailers of brand Toshiba, Haier, Midea, Hisense, Tcl, Panasonic, Pensonic, Daikin, Mitsubishi, Sharp, LG, Sony, Caixun TV, and many more.
Warranty depends on the brand and product. Usually between 1–3 years for small items and TVs. For washing machines and refrigerators, there are also brands that offer warranties of up to 20 years.
Customers can contact us and we will assist in connecting directly with the brand’s service center.
Pricing & Promotions
We always strive to offer the best prices with special seasonal promotions.
Payment & Installment
Yes! We offer Easy Payment Plan with selected credit cards, as well as installment schemes through finance platforms such as Aeon credit, Atome, Spaylater, Grabpaylater and etc.
Yes, for selected products via AEON Credit or PayLater applications such as Atome, Spaylater, Grabpaylater etc.
Delivery & Installation
Yes 🚚. We deliver directly to customers’ homes in Kedah and Perlis. For other states in West Malaysia will cover by logistic companies.
Yes, for large TVs, air-conditioners, fridges & washing machines we provide professional installation service.
For Kubang Pasu and nearby areas, our team usually delivers within 1 working day.
If have excessive orders or further locations, delivery may take 2–3 working days.
If have excessive orders or further locations, delivery may take 2–3 working days.
Exchange & Return
Yes, in order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 5 days.
The Goods are in the original packaging.
The Goods isn't used or damaged.
The Goods must have the receipt or proof of purchase.
The following Goods cannot be returned:
Once Installed: Made-to-order/Custom-Made, Air-Conditioner, TV (once wall-mounted)
Once Used: All Electrical and kitchen appliances, home appliances, IT, accessories
Items that contain a security seal that has been broken or tampered with.
Display units, auction items, and clearance goods are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on "as is, where is" basis.
Items that have been purchased for more than 5 days.
The item was purchased for someone else who simply does not want it.
The item has no defects. You've changed you're mind because of the wrong selection, colour, size, model or specification, product not meeting expectations; or simply found it cheaper elsewhere.
Defaulted on payment for the item.
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded.
Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
The Goods were purchased in the last 5 days.
The Goods are in the original packaging.
The Goods isn't used or damaged.
The Goods must have the receipt or proof of purchase.
The following Goods cannot be returned:
Once Installed: Made-to-order/Custom-Made, Air-Conditioner, TV (once wall-mounted)
Once Used: All Electrical and kitchen appliances, home appliances, IT, accessories
Items that contain a security seal that has been broken or tampered with.
Display units, auction items, and clearance goods are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on "as is, where is" basis.
Items that have been purchased for more than 5 days.
The item was purchased for someone else who simply does not want it.
The item has no defects. You've changed you're mind because of the wrong selection, colour, size, model or specification, product not meeting expectations; or simply found it cheaper elsewhere.
Defaulted on payment for the item.
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded.
Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Corporate & Bulk Orders
Yes, we can prepare special quotations for companies, schools & government institutions.
Online Orders
Yes – through WhatsApp, Facebook Page, TikTok Shop & our official website.
Others
Yes, for selected products we provide an Extended Warranty / Service Plan.
Yes, there are certain campaigns such as rebates for energy-efficient electrical goods like refrigerators and air conditioners, but cashback depends on the campaigns of the electrical goods brands.
Yes 🎓👰 – we have special promotions for selected customer groups.